Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Royal Mail with tracking and drop-off with/without signature. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

 

This table shows the different options you can choose. And below it, there are a few useful things to bear in mind.

 

Delivery option

Price

When it arrives

Order by

Standard

£4.10

Within five working days.
Between 8am and 8pm.

Any time

Next Day

£6.70

Next day (except bank holidays) between 8am - 6pm

2pm

 

Returns

If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of products made to your specification, clearly personalised or unsealed audio or video recording or computer software). You may cancel an order at any point from placing the order up to fourteen (14) calendar days, from the day after delivery of the product(s) to you. This is in line with the Consumer Contracts Regulations 2013.
The following procedures will apply:

1.   Access the "Orders history" section of his/her account.

2.   Select the order from which he/she wants to return an item by clicking on "Details".

3.   Select the product(s) that he/she wishes to return by checking the box next to its name(s).

4.   Add the quantity that needs to be returned (in case more than one product need to be returned).

5.   (optional) In the "Merchandise return" section, add an explanation, in order for the shop team to better understand why the customer wants to return this product.

6.   Click on "Request a return".

Your package must be returned to us within 30 days of receiving your order.

 

If the following conditions are not met, we reserve the right to refuse your package and/or refund:

·     Please include this return reference on your return package: 1

·     All products must be returned in their original package and condition, unused and without damage.

·     Please print out this document and slip it into your package.

Upon receiving your package, we will notify you by email. We will then begin processing the refund, if applicable.