Maharjans Privacy policy

This Privacy Policy explains how we use any personal information you provide to Maharjans when you use our services in our Stores, our Websites and any contact you have with our Customer Contact Centre.

"Maharjans/We" means Maharjans Trading Ltd (as the operator of the Stores and Websites), and other subsidiaries within the Maharjans group of companies as appropriate.

We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal information in accordance with the relevant laws and regulations.

By accessing, browsing or otherwise using the Websites you confirm that you have read and understood this Privacy Policy. Please ensure you have read it carefully, and particularly the section detailing your rights in relation to the personal information that we collect about you.

To help you navigate this policy we've split this up into the following sections:

What information we collect about you?

Personal information that we collect from you – this will depend upon the services you are using:

• Name and Title
• Home, Billing and Delivery Address(es)
• Email Address(es) (home, mobile, work – customer dependant)
• Phone Number(s) (home, mobile, work – customer dependant)
• Purchase information
• Payment card information
• Account Password and Login details

• Date of Birth

• Gender
• Social media account details
• Your comments, product reviews and responses on surveys you complete
• Appointment booking and information given during an appointment
• Any shopping preferences or details to help us suggest items for you
• Details of your interactions with our Customer Contact Centre
• IP Address
• Device information
• Website / Browsing History, including location data
• Cookie information (please see our Cookie Policy for details)

We collect personal information when you:

• Purchase products or services or buy or redeem vouchers through the Websites, including the mobile sites, over the phone, through store kiosks and/or store till points
• Register for My Account
• Sign up to receiving e-receipts
• Subscribe to our newsletters
• Submit reviews or choose to complete surveys we have sent you
• Engage with us via social media
• Enter our competitions, prize draws or promotions
• Sign up to receive push notifications to your personal device
• Use our customer services team or contact us for any reason, e.g. order queries, complaints, website issues via our web-chat facility, phone, email and postal correspondence
• Complete a form, such as for a transaction or employment purpose or for accident or incidents in stores or for other health and safety or security purposes
• Browse the website - please see the section on cookies for more information

Personal information that we collect from Third Parties

We may collect personal information provided to us by other companies who have obtained your permission to share this information with us, or who need to share information with us in relation to goods and/or services you have purchased.

We also collect personal information from third party databases (for example for our fraud checks) or from other third parties who are involved with your purchase of goods and/or services.

If you link your Google, Facebook or Twitter accounts or any accounts from other third party services (like shopping research panels or public forums such as blogging sites) to Maharjans then we also receive information from those accounts to the extent you've agreed to this as part of your settings and that third party's privacy policy.

Personal Information collected by other parties

Maharjans works with many third parties to provide goods and services, such as our store and food concessions and beauty brands. These companies may, from time to time, collect personal information directly from you to organise appointments or book their services, or for their own marketing and tracking purposes.

If they do collect your personal information in this way, these companies will be acting as Data Controllers in their own right, separately from Maharjans. Any use of your personal information will therefore be subject to that company’s own privacy policy which should be made available to you at the time that they collect your personal information.

Personal Information of Children

Maharjans does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from those under the age of 16. If, following a notification by a parent or guardian, or discovery by other means, a child under 16 has been improperly registered on our site by using false information, we will cancel the child's account and delete the child's personal information from our records.

How we will use the information about you?

We use your personal information in a number of different ways, depending on the type of information provided. You do not have to provide this personal information but if you don't, you may not be able to purchase goods from us, we may not be able to provide certain services and you are unlikely to receive our optimal overall customer experience.

The tables below set this out in detail, showing what we do, and why we do it:

Personal information

How we use this personal information

Why we do it

Your name and contact detail

To fulfil your order, i.e. taking payment, updating you regarding the status of your order and shipping the order to you (including the printing of labels).

We've got to do this to perform our contract with you.

To manage any issues during order fulfilment. This would also include travel money orders / tax free shopping / click and collect / refunds and returns.

We've got to do this to perform our contract with you. We may also keep a record of this to comply with our legal obligations.

To register you for My Account.

We've got to do this to perform our contract with you. Where you have not yet purchased anything from us, we will ask you if you want to consent to email marketing through this registration.

To sign you up to receive our email Newsletters when you sign up by submitting your details via our online form.

You consent to receive our email Newsletters if you chose to sign up by completing and submitting our online form. You can opt out of these at any time through your account settings. We will also ask you if you want to consent to other email marketing when submitting your details.

To provide an e-Receipt for a store purchase. We use a third party, One Market, to do this.

In order to perform our contract with you (provision of a digital receipt) we will capture this information.

To check that the email address provided for the e-Receipt is valid. We use a third party, One Market, to do this. We will also contact you by email to check the correct email address is provided.

Maharjans has legitimate interest to ensure e-Receipts are provided to a valid email address.

To verify your identity when you access your account, Beauty Club account, Beauty Club Community account or to contact you to perform security checks.

Maharjans has legitimate interest in ensuring that you are who you say you are to ensure good and services are provided to the correct person.

In the detection and prevention of fraud or other crimes.

Maharjans has legitimate interest in protecting itself from Fraud.

To monitor and improve the services and the Website, including monitoring browsing activity and session replays.

Maharjans has legitimate interest in monitoring the websites to improve customer experience.

To be able to return any lost items to you or record any incidents or accidents in store

You have legitimate interest in providing this information to Maharjans to ensure we can manage any of the occurrences that may occur in store.

To send you an email that you have abandoned your basket or, for existing customers (subject to your preferences), where we send you updates on items you have been browsing.

Maharjans has legitimate interest to sell its products, including checking to see if customers want to continue processing their order.

To invite you to complete a survey where you have purchased goods, registered an account or signed up to our newsletters or reward schemes, or otherwise interacted with Maharjans in store or online. We may use third parties to send you these surveys and compile responses.

Maharjans has a legitimate interest in selling its products and improving our customer experience. We don't need your consent to send you these communications but they will not include any promotional content unless you have opted-in to receive marketing from us. We use responses from surveys to monitor and improve the quality of our products and services and your overall customer experience for the future.

To send you marketing promotions, offers, competitions and events by email, post, phone and SMS for Maharjans goods and services, (subject to your preferences). Please see the section below on Marketing for more information. We use a third party, Salesforce, to help us manage and send out emails.

Maharjans has legitimate interest in selling its products. Sending details of promotions, offers and events to customers helps us do this. You are free to opt-out of receiving these communications at any time.

To administer any prize draws or competitions that you choose to enter. We sometimes use third parties to help us do this - we will make this clear in the terms and conditions of the prize draw or competition.

We will do this based on the consent you give us when you enter. If a third party will use these details to contact you directly as part of the prize draw or competition, we will ask for your consent to that third party contacting you.

To send you push notifications that you sign up to via your personal device to keep you up to date with our latest offers, products and promotions

We will do this based on the consent you give us when you sign up to receive these notifications. You can stop receiving these at any time. Please see our Marketing section for more details.

To combine aggregated information about our customers (that doesn't identify those customers) to help us track performance and improve the services we offer.

Maharjans has legitimate interest in analysing this information to improve customer experience.

To send you service emails or communications required by law to update you about any changes to our goods and services, any information required by law relating to your order or product recalls.

We need to do this to comply with our legal obligations. We don't need your consent to send you these communications but they will not include any promotional content.

To develop and test any changes or improvements to our Websites, goods or services.

Maharjans has legitimate interest in developing and testing our goods and services to improve customer experience.

Your payment details

To fulfil your order, i.e. taking payment, updating you regarding the status of your order and shipping the order to you. As well as managing any issues during order fulfilment.

We've got to do this to perform our contract with you and our contracts with partners and suppliers who work with us to provide a service to you.

To analyse customer spend within our stores and online.

Maharjans has legitimate interest in analysing this information to improve customer experience.

Your login and Password

To verify your identity when you access your account.

Maharjans has legitimate interest in ensuring that you are who you say you are to ensure goods and services are provided to the correct person.

Your device information, preferences and cookies provided when you browse our website

To tailor your experience online and send you personalised emails (in combination with other information you have provided us or our third parties) so that we can offer you goods and services and promotions, offers and events we think you will be interested in.

We will do this where you have consented to the use of cookies on our database. Please see our section on Cookies and our Cookie Policy for more details. You can manage your cookie settings at any time.

To show you advertising on such Social Media platforms as Facebook and Twitter or third party advertising that may appear on other websites you use.

We will do this where you have consented to the use of cookies on our database. Please see our section on Cookies and our Cookie Policy for more details. You can manage your cookie settings at any time.

To combine the information that we collect directly from you with any information that we obtain from third parties to whom you have given your consent to pass that data onto us, such as the Social Media platforms and publicly available information we describe above.

Maharjans has legitimate interest in understanding our customers and what will interest them for the best customer experience. This also helps us identify trends in different countries which helps us to better understand our customers in those countries.

To combine with personal information that we collect directly from you (including survey responses) with any information that we obtain from third parties in order to classify our customers into segments, using shopping habits information regarding your personal or professional interests, demographics, experiences with our products and contact preferences.

Maharjans has legitimate interest in understanding our customers and what will interest them for the best customer experience. These segments help us to understand our customers better. To the extent we receive data from third parties, this will be based on the permission you have given that third party to share your data with us.

Financial information, social media information

When combined with personal identification and contact details to investigate cases of fraud.

Maharjans has legitimate interest in protecting ourselves from various types of fraud.

How long we will store your information?

We'll hold on to your information for as long as you have your account with Maharjans, or as long as is needed for us to be able to provide the relevant goods or services to you. Maharjans' general retention policy is to retain information for 6 years.

In some circumstances, such as to meet our legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may hold on to your personal information after we’ve finished providing services to you, or for longer than our general retention policy.

Your rights over your information

You have many rights over your personal information and how it is used. The table below sets out the rights which are available to you (depending on how we collected your personal data) and how to make use of those rights.

If you would like to make a request for any of the rights detailed below, please go to your account and GDPR-personal data.

Please be aware that we will need to verify your identity before providing any personal data to you. We do this to protection your information. We may also ask you to provide us some additional voluntary information to help us process your request more efficiently.

Your rights

How to make use of those rights

Right to be informed about what we do with your information

This Privacy Policy and any details provided when we capture your personal information will keep you informed about how we will use this information.

Right to access your information

You can request access to the personal information we hold about you. In most cases this is free of charge.

Right to correct your information

If you believe that the personal information we hold about you may be incorrect, then the easiest way to correct this is through updating your profile in My Account. If you don't want to do it this way or don't have a My Account, you can ask for us to update your information.

Right to object to, or restrict, Maharjans using your information

In certain circumstances (including where we use legitimate interests as set out below) you can ask us to stop processing your information or ask for us to limit the ways in which we process this information. However we can refuse a request in some cases - we will provide you with information explaining why we have refused your request if we do this.

Right to delete your personal information (unless we have a reason to keep it)

Some people call this the "right to be forgotten". Unless we have a reason for keeping your personal information (for example, where we need this to provide a service to you ordeal with an ongoing complaint), you can request for us to stop holding your personal information. If we need to hold on to your information we will tell you why we need to do this when we respond. Please note, that that if we stop holding your personal information then you may lose some benefits.

Right to stop direct marketing messages

You can do this easily through unsubscribing at the bottom of our emails, updating your preferences in My Account, or by contacting

Right to portability of your information

You can ask us to move, transfer or copy your information so that you can use this information in a different service. To the extent we are able to do so, we will make this information available to you in a commonly used format so that you can transfer this to another service.

 

Consent

Where Maharjans is using your personal information based on your express consent to this, you have the right to withdraw your consent at any time. To withdraw your consent please contact us at info@Maharjans.com

You can also update your consent settings for cookies on the website using your browser settings. Please see the section on cookies for more information.

Legitimate Interests

If Maharjans are relying on our legitimate interests to process your information, you have the right to object to us doing this in light of your individual circumstances. We will review this objection and, unless we consider that our legitimate interests override your rights, we will stop processing your information in this way. Please see the "Right to object to, or restrict, Maharjans using your information" in the table above.

Marketing

If you have given us your contact details, we may use these (in accordance with any preferences you have expressed) to send you marketing messages by email, post, phone and social media to keep you aware of what we're up to and to help you see and find our products. This includes sending details of special offers, services (including our financial services) and promotions from Maharjans.

As part of running our business, Maharjans has a legitimate interest to promote our products using marketing messages to existing customers of Maharjans and/or those in a negotiation with us for a sale or service, unless you have asked us not to.

When we collect your personal data, we give you the opportunity to opt-out of receiving those marketing messages by simply ticking the box. We also have lots of other ways you can stop marketing messages in the future, which we've set out below.

If you are currently opted-out of our marketing, you can always choose to opt-in to receive our emails by ticking the box at checkout or by amending your My Account preferences.

If you are logged-in, then your current email marketing preferences (which you can find in your My Account) will be displayed at checkout. You can change these preferences in My Account or using the options detailed below at any time.

How to stop marketing messages from Maharjans

You can stop receiving marketing messages from us at any time.

For email marketing, the best way to do this is to click on the 'unsubscribe' link in any email you receive. You can also do this through your My Account settings on our websites.

You can opt out of other marketing as follows:

• For phone and direct mail – you can contact our Customer Contact Centre (see Contact Us section below)
• For targeted or personalised adverts – you can update your Cookie preferences at any time (see Cookie section below and our Cookie Policy for how to do this).

It might take some time for all our systems to be updated, so you might get messages from us while we fully process your request, but we will ensure that we mark you as having opted out on our database as soon as we receive your request.

We are working on improving our customer experience to allow you to opt-out easily of our communications and cookies and we will update this policy and our Cookies policy as soon as we have this in place.

Please be aware that stopping marketing messages will not stop our service communications (such as order updates).

Banner messages and personalised adverts on other websites

Like other retailers, we also target Maharjans banners and ads to you when you are on other websites, apps and social media. We do this using a range of advertising technologies such as ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook, Twitter and Pinterest.

The recommendations will be based on information we hold about you, or your previous use of our services (for example, your Maharjans search history, and the content you read on Maharjans) or on Maharjans banners or ads you have previously clicked on.

If you don't want to see these ads, then you can either disable cookies in your browser, or reject cookies from the site you're visiting. Please see our Cookies Policy for further details.

Cookie Notice

What are cookies?

Cookies are small encrypted text files that are stored on your device by a website. Maharjans.com uses cookies to enable you to shop, enhance your shopping experience and to analyse our traffic.

We also share information about your use of our site with third parties for social media, advertising and analytics and these third parties may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

What are cookies used for?

Understanding cookies

Cookies can be classified into the following categories:

First-party cookies - these are issued from the website you have accessed. These cookies often serve to give memory to the website about your data and preferences.

Session cookies – these are used during a browser session. They may be used for a variety of purposes such as remembering what you have put in your shopping basket as you browse around our website. These session cookies will expire after a browser session.

Third-party cookies - these are cookies that are set by a website other than the one you are on. If you visit a website and a separate company sets a cookie through that website this would be a third-party cookie.

Persistent cookies – these are stored on a device in between browser sessions which allows your preferences or actions across our website (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including remembering users' preferences and choices when using a site or to target advertising.

Maharjans cookies

We don't store personal information in the cookies we create, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Our cookies can be split into 3 types:

• Essential cookies

These cookies (first-party cookies) provide the functionality on our site to allow you to shop. This includes adding products to your bag and allowing us to remember what products you’ve added to your bag. Without these cookies, you will be unable to use the Maharjans.com site.

• Performance cookies

These cookies (session cookies) allow us to review how you use the Maharjans.com website, so that we can measure and improve performance. It is in our legitimate business interests to use these types of cookies but you can restrict these at any time. Without these cookies the site may not perform or look as expected.

• Advertising and Targeting cookies

These cookies (third-party cookies) allow us to personalise advertising just for you, serve ads that are related to your interests and shopping history, both within Maharjans.com and beyond our Site. Without these cookies the site may not perform or look as expected and you may not be targeted with ads that are relevant to your interests. We will ask for your consent to use these cookies.

How to contact us

Please feel free to contact us if you have any questions about our Privacy Policy or the personal information we hold about you.

 

You can contact us by:

 

Email: info@maharjans.com

 

Unless we've said otherwise in this Privacy Policy, Debenhams will be the "data controller" of your personal information. We determine the means and purposes for processing your personal information.

 

Maharjans Trading Ltd. Registered in England and Wales at Companies House No. 10104906. Registered 118 Maybank Avenue, London, HA0 2TJ.